The second-hand marketplace Shoppers Voice Anger Over Sizing Updates
Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
This online marketplace has altered its size classifications for women's and children's clothes failing to inform all users about the change.
Digital Channels Backlash
Numerous buyers and vendors are expressing on platforms claiming that product pages now present an altered size classification versus the original listing due to the recalibration.
The company said the revised method more closely matches comparable marketplaces.
The platform has recommended to examine their items and adjust the sizing manually when needed, which has left users frustrated.
Sizing System Changes
Previously, the sizing featured one number and one letter, for instance S/8 or M/10.
The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the size labels have been reassigned - for example a size L was previously a 12 but currently displays as UK 16-18.
User Experiences
A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, from Glasgow, stated items she posted with size 14 tags were appearing on the platform as measurements 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.
Manual Updates
Another shopper, based in Derby, said she had been left angered because the modification necessitated personal updates the sizing for "all her products".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she said.
Marketplace Information
The app has more than 100 million users, comprising 18 million UK members.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: earlier, the platform withdrew an update to its shipping options following member complaints.
